Refund policy

01In short

Within 14 days of a payment, if you have not used any credits in the period that payment covers, we refund the full amount.

02Which payments

• The first subscription payment.
• Every monthly renewal payment.
• The difference charged when you upgrade.

03If credits were used

Opening a record or running an export in that period uses credits, and that payment is not refunded. You can cancel the subscription: cancellation takes effect at the end of the period and you keep using your credits until then.

Search and counting use no credits; if you only searched, you remain eligible for a refund.

04Mistaken and duplicate charges

We refund charges made in error or twice, regardless of timing or credit use.

05How to request a refund

• Email our support address: [email protected]. Include your account email and the order number from your Paddle receipt.
• Because Paddle takes the payment, you can also contact Paddle’s buyer support (paddle.net).
• We reply within 2 business days.

06How refunds are paid

Paddle returns an approved refund to the payment method you used. How long it takes to appear depends on your bank or payment provider.

With the refund, that period’s credits and the access the subscription gives end; the subscription is cancelled and the account moves to the free plan.

07Other

The service is for businesses only (terms). This policy does not limit any rights you have under applicable law.

If the policy changes, the new text and its effective date are published on this page.